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by torben-friis 2 hours ago
How many times have you seen an expert go "yeah these results are good consistently enough for a non expert to trust them without expert assistance"?

There is a huge difference between having a chance of a good result, which can be useful for experts able to filter out the bullshit, and consistent success. I would generate code as a helper, I would never allow a guy from marketing to merge unreviewed AI code.

3 comments

> How many times have you seen an expert go "yeah these results are good consistently enough for a non expert to trust them without expert assistance"?

But see now we are talking about something else entirely than the claim that I found dubious, which was: "Anytime someone is an actual expert at anything, AI output appears insufficient or incomplete or outright misleading."

Consistently good enough !== anytime insufficient

That's what I would like to call job security. When you know how to read what is wrong, you can easily catch the mistakes and correct it. AI gets you there faster by doing a lot of things right and you correct the mistakes.
I had a realization recently that the problem with "AI isn't consistently good enough" is that experience is probably not sufficiently distinguishable from the experience most non-experts have with computer systems all the time.

As an industry we've been promising people for decades that if they put all their data into our special softwares they can get all sorts of information back out that will make life easier for them, reveal new insights and otherwise improve their understanding. But the unspoken caveat has always been that you have to put the right data into the right places, in the right format, in the right way and then you have to ask the right questions, in the right syntax, with the right tools. And if you get any one of those parts wrong, you're not going to get the right answers (or possibly even any answer at all). How many people have had their excel worksheet that they (or someone else they asked/employed) built for some task that has been working fine for the last year suddenly stop working or start throwing out nonsense numbers because some input changed? Or how many people have experienced their system seemingly throw out meaningless garbage because daylight savings changed right at the moment the report was being run? Or spent months operating on wrong data because the person who wrote the query misplaced a parenthesis and the query was searching for "(foo AND bar) OR baz" and not "foo AND (bar OR baz)". For most people, the computer and the programs they use to do their jobs are magical black boxes that most of the time produce mostly the right answers and sometimes get things very very wrong with no indication of what has changed. Which is effectively the same experience they will have with an AI, but now instead of needing to figure out some arcane excel pivot table and VBA script, they can just dump some raw data and a "natural language" question into the AI.

And that's not counting the fact that their experience with looking information up online is about the same as well. How many absolutely confident wrong takes have you encountered online for things you're an expert in? How many of those wrong takes have come straight from supposedly trustworthy sources like news companies or even other people in the field?

For most people, using a computer has always come with the asterisk that you should always be aware that the source you're reading could be very wrong, that the output is only correct assuming all the inputs and all the parts processing that input are also correct and that everything you do should be accompanied by vetting by experts, whether those experts were software developers or domain experts. For most people the only thing that's changed with AI is that it's a one stop shop for their "probably directionally right, almost certainly wrong in the details" access to the digital oracles.