[ChrisMarshallNY]

Agree. Home Depot ones are quite effective. The only sand in the gears, is that, if I use my business card, it always asks me for a job number. It's possible that this is something that contractors appreciate, but they have separate, manned, lanes for them.

The ones that truly suck (in my area) are the CVS ones. They have a glass jaw, and it's quite easy to make a mistake that requires the exasperated attendant to come over, and get it unstuck.

That has nothing at all to do with the person using the machine, and everything to do with the geeks that wrote the software. Whenever I see someone (regardless of their age or "digital native" status) struggling with tech, I blame the designers; not the user.

In my experience, if we want to design stuff to be used by humans, then it starts with getting comfortable with our own humanity. Empathy is useful, when designing stuff.

If we don't like people, then we're unlikely to design stuff that people like to use.

For those who might be curious, The Design of Everyday Things, by Don Norman, is an excellent book for getting in touch with empathetic design.

[michaelmrose]

Designing things that people like to use is a mechanical skill that has little to do with liking others but much to do with understanding others

[ChrisMarshallNY]

I'm not so sure about that.

It really depends on what we are designing, and who we are designing for.

> little to do with liking others

Sounds pretty bleak. I've come to understand what a profound disadvantage misanthropy is.

[michaelmrose]

I am absolutely sure. If you are a good cook you can apply your skills to feed those who you esteem as easily as those who you hate. Imaging the target audience makes a difference requires magical thinking. In fact understanding people is liable to be negativity correlated with liking them.

[ChrisMarshallNY]

Yeah, I am constantly seeing "dead" software.

Software that is "correct," but not something that people "like" using. A "necessary evil."

Heck, I've written it myself. I have two shipping apps that basically do the same type of thing; but one is an app that I use, regularly, and the other, is to server those that want a different approach. That one is actually a lot more "powerful" than the one I use.

It's also a lot less popular. It's 100% "correct," and dead as a doornail.

Don Norman wrote a sequel to DOET, called Emotional Design, where he talks about this kind of thing.

Human emotions can't really be measured, and HN is full of "Inspector 34" types. They just can't grok emotions.

Ah, well... more for me to play with...

Have a great day!