[wongarsu]

Yeah. Usually I don't need the receptionist, but part of the value of a hotel is that I know I could go to the receptionist and get any problems sorted out, if I had to

If I wanted a no-touch experience with no other human in sight or on standby, I'd just get an airbnb

[rjh29]

Agreed, that's the single biggest discriminator between the two (now that airbnbs are no longer cheaper than hotels). You can automate check-in/check-out but you NEED a front desk with at least one person.