[Iris595]

One thing I've learned working with early-stage products is that a single customer can simultaneously be your biggest opportunity and your biggest distraction.

Some of the most valuable customer conversations we've had completely reshaped our roadmap. But we've also found that it's important to distinguish between a design partner helping define a broader market need and a customer asking for highly specific workflows that don't generalize.

That distinction is much easier to see in hindsight than in real time.

[dewey]

Indeed, there's also a nice blog post by the Basecamp people about that: https://signalvnoise.com/svn3/why-we-never-sold-basecamp-by-...