|
|
|
|
|
|
by pjc50
1 hour ago
|
|
|
Yeah, this is not a good use of AI and the customer service people are going to gradually work that out, especially once people start having the "you know this is a legally binding statement on behalf of your company, right" discussion. You can't put an AI in a flow which requires reliable results. I don't think people who are used to determinism have coped with that. |
|
|
The problem is .. what flows don't need determinism? Search results / recommendation engine / ad targeting ?
Arguably the majority of companies & corporate users are using these tools in cases they expect determinism. Email inbox summaries. Search summaries. What is the value of x queries. You'd be shocked.
My favorite Google AI summary bug/quirk that seems to persist (I just tested it again) - "are Lillies OK for cats". The summary starts with "Yes, lilies are extremely toxic to cats. "
I first hit this with another plant (lavender) where the response was much longer and on an iPhone looked like this:
Yes, lavender (both the plant and its essential oils) [line break]
is considered toxic to cats.