Incredible how we can claim productivity increases when its either Claude or Github shitting the bed every other day. It must even itself out to a net neutral gain in the long term.
We are back to the baseline. The availability of our tools isn't adding anything in the long term because the productivity increase we get from the tooling is negated by the time we're back to doing it the old fashioned way due to downtime, so there is no claimed productivity increase espoused by the pontificators of the tooling.
The bunch of MD files in the codebase is becoming "tech" debt. It's just English prose, sure, but thousands of lines of English prose. Terse. Succinct. Difficult (if not impossible) to maintain manually without LLMs. That's not "baseline"
Both articles use 2017 as the turning point date. TTS is a lot older than that. It's not difficult to find data to fit the desired point if you choose a narrow enough time range. Or location selectivity - both of those are just about the United States.
When that downtime happens is way more important than the amount of it. Imagine if your payroll system was down for 8 hours a month, but it just so happened to be the day payroll do their calculations?
Totally. The uptime metrics are deceiving imo. A more useful measure for a productivity tool like Claude Code is uptime during work hours for a given time zone. I strongly suspect at least for the three US time zones, we would be looking at a single nine of uptime for that measure.
Business/Office productivity tools can be productive at that rate. Core systems like ERP or arguably CRM can't, but MS Teams is probably already that low, Figma, Canva and several others could absolutely afford to be one nine before it affects their churn materially. I suspect OpenAI and Anthropic make most of their profit on business use cases rather than dev use cases (likely higher revenue but less profit) so this may be what sets the standard of uptime.
Works out at even more days when you consider working hours. And these downtime events never happen when I'm sleeping, always smack in the middle of the afternoon when I'm working.