[AnthonyMouse]

We can distinguish between two things, right?

1) They don't build it because they purposely want to screw customers with overage charges.

2) They don't build it because building it costs money and the customer demand (i.e. willingness to switch) over that feature isn't sufficient to justify the expense.

The first one is way more cynical than the second one.

[ImPostingOnHN]

The first one is a straw man, a cartoon villain misanthrope. If your point is "at least they hurt people for money, rather than out of savage hatred", I guess that is an optimistic way of seeing things.

The second one is what everyone here is talking about, and it is the cynical option. The non-cynical option would be doing the right thing every once in a while, even if it doesn't earn profits.