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by bob1029
39 days ago
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At some point the enterprise chatbot will go away in favor of employees responding to hyper specific emails or teams messages sent by the agent. The chatbot is a bridge to the next level. It is for human-piloted agentic flows. In the case where the agent is initiating everything, this UI/UX doesn't fit as well anymore. Figuring out how to perform an inversion of control (such that the business doesn't implode) is the next strategic challenge. |
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