[nikkwong]

That's true, but I think when you pick a place to live in, you're not only really only interviewing the living establishment itself, but also the landlord/property management associated with it. I make an effort to do all of the tours of the units myself and establish good repoire with the tenants from the get-go. It's certainly inexcusable if a landlord doesn't fix things that impair living conditions—in Seattle we have a law that things of this nature must be fixed within 48 hours which I think is a reasonable law.