[rr808]

> Senior management routinely seem baffled that they could announce redundancies or hiring freezes, yet technology costs would continue to rise.

I dont think they're baffled, they just trying to show they're attempting to keep costs under control.

[etothepii]

Lots of shouting on one particular occasion left me with the impression that they genuinely had not anticipated this consequence of simultaneously pulling the "no contractors to be renewed" lever and the "any MD can sign contracts up to $1m with approved suppliers" lever.

The people involved weren’t stupid. They were trying to achieve one outcome and got a different one because the rest of the organisation adapted to the incentives in front of them.

[necovek]

How do you call when someone repeatedly does the same thing expecting a different outcome each time?