[amazingman]

Quite honestly it sounds like:

1. Your use case falls squarely into "you should be paying for support" territory. 2. You're setting things up incorrectly. You should be shipping logs, not scraping them when you think you need them.

[simonjgreen]

I don’t begrudge paying for support, I want to. But it needs to be good.

And I want to ship logs, but they don’t provide a mechanism for all their logs to be shipped.

Don’t assume ;)