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by jonplackett 10 hours ago
Read something similar the other day about the original Walkman.

The engineers wanted to add recording function, thinking it would help with sales and to only cost a negligible amount to add.

Someone cleverer said no, because if you add that feature now people will be confused what it is for. If they don’t want to record audio, they’ll think the product isn’t for them.

3 comments

You include it but with no mention of it. Allow recoding to be activated with an obscure undocumented button push.

Leave a subtle hong somewhere that someone clever can find out. Wait for news of the functionality to go viral and additional products to walk off the shelf bought by people who feel clever.

I have been thinking deeply about this problem. I bought a great, silent fan from Rowenta, with beautiful housing and does what it says on the tin with no fancy accessories. 3 speed + 1 very silent mode for sleep. Hey, it’s a European product, not some Chinese knockoff.

At some point during design, one person must have said “you know, why not add a brilliant white light that turns on in silent mode? Wouldn’t that be cool?” and there was no one powerful or smart enough to stop their hubris.

Every hot summer night, I turn off my bedside lamp, and scream internally when I notice I forgot to put a dark piece of cloth to obscure the blinding white light on the fan. In these nights, I dream of sending an email to Rowenta’s customer team, and asking them to present me the head of the person responsible for this.

I am reading Zen and the Art of Motorcycle Maintenance lately and how technologists have made the world ugly by forgetting to keep in touch with Quality and Beauty, and this is painful reminder of it.

That bright LED's became so cheap to allow putting them everywhere certainly had downsides. There are many devices now where I have to tape over to enjoy a dark sleeping place.
And yet, you did buy the fan despite the bright LED (because you didn't know it was there when you bought it). Rowenta got your money, so from their perspective, they did everything right.
People don't talk enough about the effects of bright screens being cheap to keep on in urban areas.

Every drug store, bus stop and storefront in my city is painful to walk around at night.

There are many problems in life that a brush and some black acrylic brush-on primer can fix. This is one of those problems :)
I disagree here. That would be a marketing problem and I would have market it as for audio on the walk. With the focus on listening and the record option as a bonus.
Deciding on a product design that's easily marketable is also a marketing problem.

You suggest adding it as a "bonus", but for whom? Recording what on the walk? How would you advertise that along the main feature people actually buy the thing for? If not, what purpose does it serve? It's a few cents, but that's still a few cents too much if that's not what you're convincing people to buy.

Try to think of someone who didn't buy a walkman because it lacked a recording feature. What's their story? Can that easily be represented in the marketing material?