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by tennfown
1 day ago
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> We have a product used in call centers. It turns out ai is amazing in triaging (surveying) people. We can ask a question in English and if they respond n another language (any language) the ai will switch to that language, ask its questions, and then give us the answers in English. This was stuff that was impossible 10-years-ago. That’s great, but the problem is wayyy more companies are using AI so they can drop the call center and just offer you no real way to talk to a person and no real way to resolve problems any more complicated than the lowest common denominator. |
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