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by ValentineC
1 hour ago
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> All the businesses asking for a rating after I interacted with them also piss me off. Singapore Airlines automatically emails passengers after a flight asking for a Net Promoter Score rating [1]. I have a feeling those ratings are mostly unseen, and cabin crew have chimed in that those ratings are unlikely to affect their promotions in any way. What does help with their career is qualitative feedback written in through their feedback form. [1] https://en.wikipedia.org/wiki/Net_promoter_score |
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