Some of the headings are very AI-cliche: "Hospitality Is a Dialogue, Service Is a Monologue"; "AI Raises the Floor. Humans Raise the Ceiling"; "Your Employees Are the Moat. The Compounding Is Invisible."
The author didn't use headings like that in their 2024 blog posts.
I can only speak for myself here, but if I feel like I've read a whole paragraph that should have been half a sentence, that's my signal there's possibly AI generated content in there
> He called the restaurant. He was put on hold for thirty minutes. When someone finally answered, they were apologetic but firm — the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door.
If that was written by a human, it's embarrassing.
The author didn't use headings like that in their 2024 blog posts.