[mgfist]

> there are plenty of places where machine learning algorithms make sense, but customer service is not one of them.

I don't care about human vs AI, I just want my issue resolved. Whatever does that the best and fastest. Or even better, for there to not be an issue in the first place.

[webdood90]

The root of all our evils, right here. We only want the fastest cheapest thing possible, without thinking about how it impacts literally everything else about our world.

[satvikpendem]

They never said fastest or cheapest, they said it should resolve the issue. A fast cheap human who can't is not better than an AI that can.