[jackson1442]

My main issue with these systems is that they tend to not be able to do anything beyond what I can do myself in whatever self-service portal is available. If I'm calling, it's because I need support beyond what the bot can probably provide, and it just becomes a matter of arguing with the robot to get to a human who can actually solve my problem.

[eudamoniac]

Yeah but unfortunately the majority of people calling are calling about things they can do themselves in the self-service portal.