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by georgemcbay 45 days ago
> Don't try to make people think it's a human.

Agreed.

A local pizza place (Tribute Pizza) switched its phone over to an AI assistant that goes out of its way to appear human to such a degree that it inserts random "restaurant bustle" sound effects into the call so it sounds like you're talking to someone standing in a crowded restaurant.

The subterfuge of layering in sound effects to make idiots think they were still talking to a human was a bridge too far and I swore off ever giving my business to them again.

2 comments

Considering the many embarrassing failures huge fast food chains have had trying to get AI order takers in their drive-throughs I'd be very concerned about an AI at some random local pizza place getting my order accurately
Which is why I feel like we peaked years back when we had simple enough web sites where you could just use shared platform to select options and make orders...

And then the VC money ruined it by food delivery intermediaries and acquisitions...

Interesting, this reminds me a bit of TTS models that had poor quality training data inserting commercial jingles or background music into their output, although I would agree that in this case it sounds intentional.