[thayne]

They care more about short term cost reduction than long term effects of upsetting customers. Even moreso if there is a lack of significant competition, as is often the case for companies doing this, since customers can't just easily switch to something else.

[PaulHoule]

I think it is not cost reduction. AI is not cheap. I think it is mimetic and FOMO driven, they think the press release packed with em dashes will 10x their stock price or something.

[theappsecguy]

it's cheaper than hiring/training/providing benefits and career growth to real humans, at least for now

[oliculipolicula]

The ecological achievement of AI was to take the organic fertilizer out of enshittification and turn it into pure sunk cost! Stay tuned for whether it was wind turbines or nuclear..