[zemvpferreira]

In the end we have to face that systems have failed to replace competent managers. If there isn't a chain of accountability starting at the top that can manage people without extensive justification in metrics and is properly incentivised to keep the organisation healthy, whatever we are left with will be gamed to the detriment of everyone.

[joquarky]

Anyone relying on metrics should know about Goodhart's law.

https://en.wikipedia.org/wiki/Goodhart%27s_law