Not OP but many people eligible for social benefits don't seek it, for all kinds of reasons (not knowing about it, pride, ideology, peer pressure, ...)
The government that runs the benefits programs. They make you jump through hoops to get any benefits. The first hoop is even knowing that a program exists that you qualify for.
But then they also pay social workers to guide you through the steps of applying and receiving this support. Sometimes the biggest hurdle is to get to know what you don't know.