[eviks]

> you’re just picking up tickets from the backlog, crushing them, then picking up the next one), you’ll miss your chance to do high-impact work in two ways.

> Second, if you perpetually look busy, your manager won’t want to volunteer for you.... "oh, Sean has capacity to help out here, let me tag him in”

That's rather primitive, does the author not realize that you can simply change priorities and just drop the working on the current "low impact keeping me busy ticket"???

Similarly,

> You won’t be chatting with people who are working on other things, or reading team updates, or keeping an eye on ongoing incidents.

That's not doing nothing! Just like writing those team updates isn't doing nothing because it's not a "ticket". I bet literally your job description is not limited to "do tickets"