[e12e]

I guess everyone uses 20% percent of Jira - just a different 20% ... [1]

We're using GitHub for everything here, but was using Jira as an email first helpdesk.

Was hoping this was that - but apparently not at all.

We almost went with libredesk - but it's a little too simple (no merging tickets?). We're giving FreeScout a go - looks like we might need the oauth2 plugin to work with o365 mail ...

[1] https://www.joelonsoftware.com/2001/03/23/strategy-letter-iv...

> A lot of software developers are seduced by the old “80/20” rule. It seems to make a lot of sense: 80% of the people use 20% of the features. So you convince yourself that you only need to implement 20% of the features, and you can still sell 80% as many copies.

> Unfortunately, it’s never the same 20%. Everybody uses a different set of features.

-- Joel Splosky