[yomismoaqui]

I remember that time when FB went down and engineers couldn't even enter the building to fix it.

"Sheera Frenkel, a tech reporter for the New York Times, told the BBC part of the reason it took so long to fix was because "the people trying to figure out what this problem was couldn't even physically get into the building" to work out what had gone wrong."

https://www.bbc.com/news/technology-58800670

[breakpointalpha]

I don't understand why "break the door down" wouldn't be the most immediate course of action by a senior engineer in that situation. I'll get my tools.

[pstoll]

“In the building” the building happened to be their secure data centers, not their offices.

[breakpointalpha]

There's nothing truly secure from a group of highly motivated nerds.