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by Shish2k 3 days ago
Followed the app's instructions to go to gate 15, sat there waiting for the gate to open, until eventually getting a notification that I'd missed the flight from gate 30. Went to the help desk, was told that since I was the only person who made that mistake it was clearly my fault rather than the app (which was still displaying the wrong gate, even while I was at the help desk). Got booked on a $400 replacement flight for a journey which was originally $50. In the queue to board the replacement flight, I meet around 20 other people who missed the same flight for the same reason, all being told "it's clearly your own fault, ryanair has no responsibility here"...
2 comments

Where are Ryanair flying that you paid in dollars?
I was typing on a keyboard without a euro symbol, and ballparking the exchange rate was simpler than finding one :P
I've been caught out by that before - apps are not up to date. I wait at a spot in the terminal where there is a physical display for gates these days, not worth the risk.

I also hate Ryanair and will only fly it if there is no other option.