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by keithnz
3 hours ago
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More and more I'm generating AI emails, often to people outside the company and often to do with technical issues / integrations we have / APIs. So far I don't think the people I'm emailing are really using AI as human responses are, well, lacking. What would be great is new email conventions for different communication pathways. Human -> Human (think we have this sorted)
AI -> Human
AI -> AI
If you are doing AI -> Human, then you need to be curating the response and understanding what it is saying, also, make sure its not leaking internal details or committing you to have phone calls/video chats (it does that). This works really well for the most, and humans respond with requested content. Quite often my AI debugs problems with their systems which I know little about. But humans do odd things like send screen shots of logs rather than text (they also leak internal details of their systems they potentially shouldn't). I used to tell people the content is partly AI, but now I just send the curated email without mentioning AI.For AI -> AI you kind of want a hand over document as an attachment to an email. Only thing here is making sure there's no injection of security risks. But quite often instead of getting a human response to my AI generated emails, it would actually be nicer to hear from their AI which could give a better context/details. It would be really nice to be able to go, can you have your AI talk to my AI :) (security is a major issue here) |
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