[usernametaken29]

But effectively they’re deferring harness engineering onto another developer?? I don’t understand how this is different than any other library, ever

[rajit]

Yes by using us developers are deferring the harness engineering onto us, and they can spend time writing code for their business logic.

We are closer to infrastructure than a library or framework; we give developers a live agent they can chat with in a single API call.