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by usernametaken29 7 days ago
But effectively they’re deferring harness engineering onto another developer?? I don’t understand how this is different than any other library, ever
1 comments

Yes by using us developers are deferring the harness engineering onto us, and they can spend time writing code for their business logic.

We are closer to infrastructure than a library or framework; we give developers a live agent they can chat with in a single API call.