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by 12_throw_away
7 hours ago
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Sigh. This article is obviously completely correct, but I don't think the people who actually need to read it will care. Running anything at constant 100% utilization means you are going to be working in crisis mode all of the time. Even in factory labor, the Toyota Way is several decades old now, and it involves making sure everyone has at least a little breathing room to step back and think about what they're doing. And obviously this is even more important for "knowledge workers" or anyone whose output requires any amount of creativity. High functioning organizations have a good (not too much, but not too little) amount of slack in their work pipelines. Pretty sure there is not a single person with an MBA (or, lol, any consultants) that knows this anymore. |
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