[amarant]

This creates some very uncomfortable cultural clashes sometimes. I remember way back when I was signed up for a service provided by Ms. They did not, as far as I could tell, provide a way to cancel the service, other than to stop paying. Since I had provided them with automatic payments, my bank did not allow me to simply stop paying their invoices, I had to cancel with the provider. I talked to my banks customer service, they refused to help. So I cancelled my account with that bank and moved all the money to a different bank.

Rather more complicated to cancel that service than I would've wished, but hey, I got a better banking service out of the deal, so it's not all bad I guess

[inigyou]

Ms = Microsoft?

Being unable to tell how to cancel something is a different thing. You can contact their support. If they don't have support, or the support refuses, then you contact your bank, with evidence, because it's now an unauthorized payment.

This is separate from the cultural norm that you can only cancel with a certain notice period or by fax.