| That's BS. Google does not get routinely sued. Yes, Lawyers send takedown requests to Google. Google sends the reviewer a message and ask for a statement. If you provide one. They will check it and decide whether they seem it defamation or not. However, Google doesn't verify shit. Even if you send them proof of a purchase or visit and your message is objectively a opinion (not defamation) they will take it down. Why? I assume because they really don't care about individual reviews and rather spare the time and money and just take the comment down. Google changing their review displays is Google's decision. It has NOTHING to do with any threat of being sued. They could actually leave the review up when it's not defamatory but they simply don't want to invest the time to validate it or risk leaving a potentially defamatory review online. And the legal threat is without proof, so why would you even bring it up. OP could have simply posted the letter. They didn't wich makes this completely unprovable |