[yowo]

Unpleaseant experience and all, but sounds like complaining about not reading the full terms and then being shocked after the first bill, which is ok if you are buying a personal service, but that's a no-no in business.

The argument of "like many early startup do, we oversaw this and ignored that" doesn't really make it better.

[Hikikomori]

Why would it be ok if you're buying a personal service?

[inigyou]

Most countries have consumer protection laws, but they're only for consumers, due to the usual power imbalance. Power is expected to be balanced in B2B transactions - your lawyers spent as much time ensuring you weren't scammed as theirs spent trying to scam you - so there's no protection law about that. You get whatever the contract says you get.

[Hikikomori]

Kinda sounds like the post I replied to was ok with companies scamming or using dark patterns on consumers. Even if they're better protected it's not like it's perfect.

[inigyou]

I read it as it's okay to complain if it happens with a personal service but for B2B your complaint is invalid.