[Natsu]

Funny, I got a fraud call recently because CrunchyRoll decided to try to renew a subscription I abandoned years ago and the card they have is expired.

I know it wasn't me because I gave up entirely on the service after they changed something about their login systems to reject my password and I could no longer get in. Support wanted me to jump through a lot of hoops and I just refused, choosing instead to just stop doing business there because I wasn't really watching anything at that point anyway.

This was around 2022, mind you, so they tried to renew me after several years with no explanation.

[rcleveng]

This happens with me every year with Barnes and Noble bookstore. I canceled their annual membership back in like 2018, Starting in 2021 this zombie account started charging me for a renewal. I reached out to support and they disavowed any knowledge of how this could happen, had no record of charging me, and no clue how it could have happened.

Since Amex is nice about allowing someone who charged you in the past - keep charging you even as your card has changed, they allow the charge.

Every year I do a chargeback, every year. Amex can't figure out how to not allow it and B&N has no idea why they charge it. Hmmm...

[tristor]

I have this exact same thing happening with B&N. Did you ever figure out how to get it to stop?

[rcleveng]

I have not unfortunately, and spent several hours trying to get it sorted out -- all unsuccessfully.

I do a chargeback every year. <sigh>

[voakbasda]

A letter from an attorney to B&N’s legal department might be required to get their attention. They are effectively committing wire fraud, so maybe talk to your local DA?