[alex_sf]

My agent is currently doing the work of ~6 senior engineers, based on ticket closures. These are not trivial tasks: all of them involve a mix of code, judgement, executing remote commands in a production environment, etc.

This is at a well-known tech company operating at massive scale (and resulting complexity).

L1/L2 tech support is completely dead within a couple years. The delay is only around how long it takes people to realize.

[trolleski]

I've got 12 agents. They're doing the work of 120 engineers, and three CEOs. Lately, one of the agents has been laid off due to AI, and another went to see the Burning Man so another 10 work overtime. The CEO agent became an evangelical Christian, and wrote how cool Peter Thiel is on X, so we no longer need people, the future is here.