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by zzyzxd 2 days ago
Automation should always be the serialization of understanding of the system, which can execute on its own under normal conditions. When it breaks, your reaction should not be removing the automation and asking humans to get back to manual operation, that is the wrong approach. Instead, you should ask humans to leverage their understanding to step in, reason about the automation system, and fix it.

This is how I have been doing SRE for the past decade. And the inability to practice this under-the-hood reasoning is the main reason why I don't trust any modern AI based automation systems. They are helpers for some manual work, but they can't be automation.