[ToucanLoucan]

I have heard very little about AT&T's actual telecom services, but my god have I heard about their billing department. I daresay the only departments in more of a shambles than their billing one is... well. A lot of Microsoft lately.

[flerchin]

Telecom billing is seemingly designed to stochastically fail in favor of the telecom. This is not a shambles, but excellent system performance, from their perspective.