[stevage]

> Nobody wants to make a phone call anymore because most calls are scams; phone networks are terrible and apps have replaced them, like a lot of legacy tech.

This has nothing to do with the unwillingness of young people to use a phone to call a business.

> Supermarkets make more profit if they pass on the checkout labor to the customer. That’s the whole story.

It's half the story. The willingness of young people to accept it, and even prefer it, is the other half.