[boston_clone]

No, not lonely, I simply choose to not dehumanize those who work in that role.

> it's universally something that should have been possible online without talking to anyone

why do you think it is the case that quite literally zero medium+ sized companies have no customer support? do you think it’s possible that not every single iota of knowledge or edge case is immediately digitized and ready for consumption by an LLM?

is it also possible that customers that pay serious money for a service don’t want to click about on a website to solve a problem they didn’t cause? wasting someone’s time like that when you already fucked up is a very quick way to lose a customer; one throat to choke, as they say.

but since you’ve drawn the rest of the owl with those stages, I can only assume you’re raking in mad consultant fees for companies like Meta - they certainly haven’t had any issues replacing their humans with AI recently!