[jandrese]

IMHO both of these problems stem from the same source: Engagement.

Anything that attempts to maximize engagement will inevitably optimize for outrage, anger, and disgust. You will end up handing the platform over to trolls and propagandists. Platforms need to optimize instead of quality and sanity, but unfortunately that is expensive will never get as many views and advertiser dollars as cheap outrage content. It's a big reason why our current media landscape is so hellish, the other main reason being the continual takeover of more and more media outlets by billionaire aligned interests.