[sponaugle]

The best part of this workflow - which I see often - is that by having someone build custom software to automate some process they often step back away from the process being their job. That eventually translates into them understanding that some (or sometimes most or all) of that process is not needed. There are so many corporate processes that were implemented and then become the way... and if there are people who identify that process as being their job those people resist attempts to optimize that process.

I have seem several people use AI to write apps to automate a process and along they way finally ask the question 'do we even need this process?'.

Regrettably this does not happen everywhere.