[tw04]

> but then you’re getting peppered with complaints from people using distributions you’ve never heard of because some part of the app isn’t working right.

Honestly, it sounds like you guys need to learn to say no. Worked at an OEM and we had device divers for RHEL. If you got it working on something else, good for you. But if you wanted to open a support case, you better be able to reproduce the bug on a supported version of RHEL.

I would occasionally humor people running CentOS if I had some spare cycles, but if you were on Debian the answer was: sorry, would love to help but I can’t.

The people who can’t understand why you have a tight support matrix are the people you don’t want to get sucked into the rabbit hole with anyway.