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by darth_avocado
4 days ago
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> We already have the business side come with requirements in the form of 'solutions' that they have thought up We have that too and more often than not, it’s not what a customer wants. Yes there are some very talented customer facing people (PMs, CSMs, TAMs etc.) that also have a natural knack for translating customer problems into product features with great usability. However, for the rest, skipping the part of defining the problem and letting other functions to come up with a solution, usually leads to catastrophic messes that waste a lot of engineering and other resources. When someone shows up with a solution, you risk wasting months of resources in making production ready software, only to find, customers hate it and the solution either doesn’t fix the problem or introduces new ones. |
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