I’m guessing they have no functional human support for the people who had their accounts stolen. I get the impression Meta didn’t know this was happening until they were contacted by the media.
It might be a "first-world problem", but having an account lost without appeal can justly be labeled "traumatic", especially if post-COVID it represents a majority of your social (or para-social) life.
> It might be a "first-world problem", but having an account lost without appeal can justly be labeled "traumatic", especially if post-COVID it represents a majority of your social (or para-social) life.