[cwillu]

I don't think you read my comment correctly, or misunderstood something.

The entire experience of fulfilling an instacart batch is a series of self-serve interactions; anybody who struggles with the basics won't be finishing the background checks to get started with the app, let alone completing enough batches to get out of new-user jail.

It is not an uncommon occurance for someone to order a single thing, and that thing to be out of stock, but such a scenario requires dancing with the llm every time before finally getting to a human where you can start the process of getting an impossible-to-complete order cancelled.