[GarnetFloride]

After 12 years of trying, my manager has finally convinced the boss that dev docs and user docs are different, because Claude made different documentation for different audiences.

When I was in tech support I wrote down the solutions to tickets, it took training the other support techs to read the knowledge base. It took 6 months but support call duration dropped 40%.

It also took training to get customers to read the knowledge base. That reduced calls by 60%.

Documentation has been disregarded by management since the 70s. Now suddenly it's important and its costing them a lot to try to play catchup.