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by lxgr
15 days ago
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Oh, I don’t doubt that mile optimization/churning works or that it can be very lucrative. I do however very much doubt that it’s somehow core to the economics of airlines. I think that the real power of rewards programs is that they exploit the principal-agent problem of business travel, with an added bonus of many people being very bad at redemptions and realizing how much they’re often overpaying for a few extra miles or status. |
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