[johnvanommen]

> Any place that allows easy instantaneous subscription by a simple web form, but makes you call and talk to a person during limited business hours for cancellation

I moved into a new home. I kept the old one for a few weeks extra. Needed time to move out.

I signed up for CenturyLink at my new home.

After six weeks, I tried to turn off internet at my old house.

* I can’t.

* CenturyLink wouldn’t let me cancel, without waiting on hold for an hour or more

* I work overnight

* CenturyLink is open when I’m asleep

So I’m paying for two plans with the same company. Thanks CenturyLink.

[beAbU]

This is a good argument for local brick and mortar representation for the critical services we consume. My bank, mobile and fibre providers all have branches/offices/shops in the town closest to where I live (15km drive).

At each of these locations there is one or more necks that can be wrung if something goes wrong with my services

I know it's not really a solution for your nocturnal proclivities, but I think the argument holds. If you had to sacrifice a couple of your sleeping hours but you know you can sort your problem, then you migt be inclined to do so?

[daveshistory]

If all else fails resort to old-fashioned letter. As long as it's certified you will have proof of delivery. And then, if they continue to make unauthorized charges, it is your credit card company's problem. They are awake during business hours, and they WILL sort it out.

[daveshistory]

Certified mail? I know it's old-fashioned but then you could hold their feet to the fire if they kept charging you.

[fletchowns]

Copy/paste this to your local news organization and your representative in congress.

[ericpauley]

A certified letter never fails in my experience.