[joe_mamba]

Phone support robots had the same "escape the tree" game. You could usually bypass it and get to a human employee by spamming the zero 0 key.

[jmholla]

Yea. A lot of them grew wise to this and just hung up on you. Some had no way to get through the tree to a real person. Or, the real person couldn't do anything (e.g., Public Storage).

[tomjakubowski]

CVS Pharmacy has started rolling out an "AI assistant" phone tree with no apparent way to get to a human.

[cucumber3732842]

Their old school phone tree didn't either. You had to pretend to be irate.

[shawn_w]

Pretend? Oh, there's no pretending involved.

[joe_mamba]

Maybe if you use a lot of profanities and threaten to cancel your subscription?

[keane]

This even led to a product: GetHuman