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by pseudohadamard
8 days ago
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Just had to deal with this with a company that had outsourced its support to "AI". Probably saved them a ton of money not having to employ those annoying humans. Problem is that for this particular company once you get to the point where you have to contact support you're almost certainly in a situation that no stochastic parrot has any hope of comprehending, let alone solving. I spend about an hour going round in circles with the parrot until I finally figured out what to tell it to get it to give up and connect me to a human, who fixed the problem in about five minutes. The scary thing here is that I know how the parrots work, what they can't do, and how to get around them. The typical person calling will assume they've been helped by the parrot, which is just going through the motions without comprehending anything or fixing anything. |
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