[rapnie]

So you choose "user" then? If you don't have more information than "user" in your user stories you are already on the wrong path. How about "As a person" for a general case, "As a buyer" in your webshop app, "As a solution developer" in your low-code design studio. Etcetera. (You did not add the /s so I'll answer seriously).

[jknoepfler]

I agree that personification has value, and there's a happy medium to be struck. I don't know that we need to recite a compassion sutra at the head of every story, although I guess it couldn't hurt?