[Ralfp]

I know a person managing social media for an elected politician in Poland.

On the first day Meta banned the account for impersonation. Protest was closed automatically within a hour with the usual "sorry you aint happy with this but the ban stands" response.

There was no way to contact a human about this... unless you buy meta premium support or whatever that is called. That will give you a human handler to contact!

This person asked for a paper work to verify. Next day after receiving the paper work, account was unbanned. For 15 minutes. It was then banned automatically for impersonation.

At this point the handler suggested not naming the account after politician but instead making it "Fans of the Jane Doe " page or something like that.

My understanding is that this was then escalated to one of ministries who did reach out Meta in Poland with request for explanations, after which account was unbanned and flagged as verified by Meta to exclude it from future automatic bans.

[rambojohnson]

except you dont' get a "human" when you buy "premium support", you get a chatbot with elevated access. source: ex-colleague who use to work at CSE team for IG and Whatsapp.

[joe_mamba]

> It was then banned automatically for impersonation.

Sorry, but if it wouldn't have been banned then there would be 1000x legitimately looking fake BOT accounts impersonating every politician in Europe, which IMHO is a lot worse considering the disinformation campaigns of trolls and foreign adversaries, so of course Meta would err on the side of caution here and assume every account of a politician is 99,9999% gonna be a bot and just ban it instantly.

The only correct solution is META having human support staff on call for such situations which i thought they did in Dublin, at least last time I checked ~8 or so years ago.